Smartwaiver is a web-based system, which means a reliable internet connection is needed. If customers are unable to sign your smart waiver from a Smartwaiver Kiosk at your location because the waiver is “slow” or “down”, there is likely a problem with your internet connection.
Two main factors can affect the quality of your internet connection when using WiFi at your facility:
1. Wireless Router
Your wireless router provides access to the internet. This is the first place to start when you are having internet connection issues.
To troubleshoot your wireless router:
Connect a computer directly to the router using an ethernet cable. Once connected, enter the URL of your waiver in the address bar and try completing and submitting the waiver.
----If you are able to submit the waiver without any problems, the router is likely the cause of the slow connection. Continue reading.
----If you are unable to sign the waiver on the computer, proceed to section 2 (Internet Service Provider).
Once you have determined that the wireless router is causing your internet connection issue, "refreshing" the router will often do the trick. To refresh, press the small button on the front of the router. Wait 60 seconds and try completing the smart waiver again.
If you are still having issues:
A) Check the signal strength of your wireless router on your tablet or computer. If you see less than “full” bars, try moving the router closer to the device. You may also consider using a Wireless Range Extender or a higher end router with a greater range.
B) Ensure that your wireless connection is secure with a password that only you and your staff know. Non-secure wireless connections invite customers to use your internet which can affect the quality of your connection when there is moderate to heavy use.
C) If you are using multiple tablets and/or devices connected to the internet, check the type of wireless router you are using. Routers designed for residential use are not equipped to handle multiple devices and heavy use. Consider upgrading to a wireless router designed for commercial use.
D) Compare the quality of your internet connection on a computer using an ethernet cable to a device using a WiFi connection. If you see a big difference in speeds, consider upgrading your wireless router.
Check your internet speed
2. Internet Service Provider (ISP)
Your ISP is the second place to troubleshoot a slow or down connection.
To troubleshoot your ISP:
Use an ethernet cable to connect a computer directly to your router and check your internet speed.
To test the speed on a tablet please install Speedtest's free app listed on their homepage.
If this speed shows a number less than what you have contracted with your ISP, refresh your router and try again. If there is no improvement, contact your ISP.
If you see your connection is operating at full speed and you have less than a 20 Mbps download speed, or less than 5 Mbps upload speed, consider upgrading your internet connection with your ISP.
How do I test my internet speed?
How do I know if Smartwaiver is down or if it's my internet connection?
Why do other websites load fine but my Smartwaiver Kiosks don't?
Why are my Smartwaiver Kiosks freezing / locking?
My ISP can't serve a high speed internet connection to my location. How can I optimize Smartwaiver for a slow internet connection?