Are participants sent an email notification with a copy of the waiver after signing?
Yes, a copy of the signed document is sent to the participant's email address they used on the waiver.
Can I access Smartwaiver on my mobile device?
Yes. Participants can sign your smart waiver on an iPhone, iPad, Android phones and tablets.
Can I change my username?
No. Your username is tied to your account settings and waivers.
Can I collect credit cards and social security numbers on my waiver?
No. Smartwaiver does not support the collection of credit card and social security information on the digital waiver.
Can I edit a waiver after it is signed?
No. Once a waiver is submitted you cannot edit it.
Can I print signed participant waivers?
Signed smart waivers are printable from your Waiver Console
Can I take a picture of a participant's ID and associate it with their signed waiver?
Yes. You can use the camera on your tablet or phone to take a picture of a participant's ID
Can I use Smartwaiver in a browser?
Smartwaiver works on the latest versions of the most popular browsers.
Can participants sign the smart waiver with a mouse?
Yes. Participants can sign your smart waiver with a mouse or their finger.
Does Smartwaiver offer multilingual services?
Yes. Spanish waivers are available. French coming soon...
How do I reactive my smart waiver?
You can reactive your smart waiver by upgrading your plan
How long are my waivers stored?
Smartwaiver will store your waivers as long as you have an active Smartwaiver account.
How many waivers are included in my account?
You can create an unlimited number of waivers in your account.
What do the stats in Smart Trends mean?
Smart Trends gives an overview of demographic information and trends from participants listed on the signed waiver.
What is an admin pin? Do I need to have one?
An admin pin lets you limit access to your Profile, Billing, and Waivers.
What is Rock Gym Pro?
Rock Gym Pro is member management software for high volume facilities
What is the file size of a signed PDF waiver?
The approximate file size of a signed PDF waiver will depend on if you are enabling the camera setting for the Auto Photo Capture feature
Which browsers does Smartwaiver support?
Smartwaiver is compatible with most current web browsers.