Mountain Madness Tours
Personal Information Protection Policy

Mountain Madness Tours is committed to safeguarding the personal information entrusted to us by our clients. We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.

This policy applies to Mountain Madness Tours and any person providing services on our behalf.

A copy of this policy is provided to any client on request.

What is personal information?
Personal information means information about an identifiable individual. This includes an individual’s name, Country, Province / State, City, phone number, age, email address etc.

What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:

 - Contact you with information about your tour

 - Process payments for our services

 - Determine our clients’ demographics to aid future marketing decisions

 - Contact you after the tour to see if you’d like to return one day

 - Send out Birthday emails

- Send out Email Newsletters (if subscribed) 

 - Gather information about your Allergies, Medical history and Emergency Contacts to aid us and others in emergencies. 

We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.

We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. However, we don’t provide this notification when a client volunteers information for an obvious purpose (for example, entering credit card details for an online purchase when the information will be used only to process the payment).

How do we collect, store and manage your personal information?
Benjamin Robert Johnson, Operating as Mountain Madness Tours, is a Sole Proprietor and is the only employee with access to your personal information. We have no plans to grow larger than this or employ others that will need access to your personal information. 

We use several reputable companies to collect, store and manage your personal information. 

- iONLINE https://ionline.ca Manages and keeps our website clear of viruses that could compromise your personal information

- Adventure Engine https://adventureengine.biz Manages our online booking system where you enter personal information for the payment of our services

- monday.com is a Customer Relationship Management (CRM) software company that collects (via the contact us form on our website) stores and enables us to manage your personal information in a safe, secure and organized way.

- Smart Waiver, https://www.smartwaiver.com is the company we use to collect, manage and store your personal information required for our Waiver. 

- Mail Chimp, https://mailchimp.com is the company we use to send you quarterly email newsletters if you subscribed to this during the online booking process or via our website. 

The above companies are reputable, widely used by other tourism businesses, and are secure ways to store and manage your personal information. Passwords on these accounts are changed once per month to further safeguard your personal information. Please click on the above links to read their Privacy Policies. 

Consent
We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent

A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.

We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.

How do we use and disclose personal information?
We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.

If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.

How do we safeguard personal information?
We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.

In some cases we may ask for a written request for correction.

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We will notify the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.

We retain client personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.

We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed.

We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

Access to records containing personal information
Clients of Mountain Madness Tours have a right of access to their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.

If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.

You may make a request for access to your personal information by writing to Benjamin Robert Johnson, Owner, Operator of Mountain Madness Tours. 

You must provide sufficient information in your request to allow us to identify the information you are seeking.

You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization.

You may also request a correction of an error or omission in your personal information.

We will respond to your request within 7 calendar days, unless an extension is granted. 

Questions and complaints
If you have a question or concern about any collection, use or disclosure of personal information by Mountain Madness Tours or about a request for access to your own personal information, please contact Benjamin Robert Johnson in the first instance:

Owner Operator
Mountain Madness Tours
info@mountainmadnesstours.com
+17808859813

If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:

Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 - 6 Avenue, SW
Calgary, Alberta T2P 3W2
Phone: 403-297-2728
Toll Free: 1-888-878-4044
E-mail: generalinfo@oipc.ab.ca
Website: www.oipc.ab.ca

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MOUNTAIN MADNESS CYCLE TOURS

11624 93st Edmonton Alberta T5G1C9

Ph:7808859813

Email: info@mountainmadnesstours.com

Website: www.mountainmadnesstours.com

MEDICAL DISCLAIMER and MAJOR WAIVER



Review Mountain Madness Cycle Tours Inc. Privacy Policy

AGREEMENT, RELEASE OF LIABILITY AND ASSUMPTION OF RISK

MEDICAL STATEMENT FOR UNDERGOING OUTDOOR ACTIVITIES 

I hereby certify that I am not aware of and am not under treatment for any physical infirmity or chronic ailment or injury that would adversely affect my participation in this tour. I have normal vision or have corrective lenses and I am generally in good health and fitness:

I Agree

I HEREBY AGREE AS FOLLOWS:

PARTIES INCLUDED. I understand that this Agreement, Release of Liability and Assumption of Risk includes Benjamin Robert Johnson, MOUNTAIN MADNESS CYCLE TOURS INC. its agents, associated entities, officers, shareholders, partners, employees, representatives, volunteers, independent contractors, subcontractors, sponsors, successors hereinafter collectively referred to in this Agreement, Release of Liability and Assumption of Risk as MOUNTAIN MADNESS CYCLE TOURS INC. 

I Agree

RISKS CONTEMPLATED. This Agreement is made in contemplation of all Outdoor activities, including but not limited to BIKE RIDING TOURS, BIKE RENTALS and any rescue operations or attempts by MOUNTAIN MADNESS CYCLE TOURS INC whilst participating or observing the Outdoor Activity chosen to be included within a MOUNTAIN MADNESS CYCLE TOURS INC, Tour. 

I Agree

RELEASE FROM LIABILITY. I hereby release and discharge MOUNTAIN MADNESS CYCLE TOURS INC from any and all liability, claims, demands, or causes or action that I may hereafter have for injuries or damages arising out of my participation in Outdoor activities. 

I Agree

COVENANT NOT TO SUE. I further agree that I WILL NOT SUE OR MAKE CLAIM against MOUNTAIN MADNESS CYCLE TOURS INC for damages or other losses sustained as a result of my participation in Outdoor activities. 

I Agree

INDEMNIFICATION AND HOLD HARMLESS. I also agree to INDEMNIFY AND HOLD MOUNTAIN MADNESS CYCLE TOURS INC HARMLESS from all claims, judgments and costs, including but not limited to solicitor costs, and to reimburse them for any expense whatsoever incurred in connection with any action brought as a result of my participation in Outdoor activities. 

I Agree

ASSUMPTION OF RISK. I understand and acknowledge that Outdoor activities are inherently dangerous and I EXPRESSLY AND VOLUNTARILY ASSUME ALL RISK OF DEATH OR PERSONAL INJURY SUSTAINED WHILE PARTICIPATING IN OUTDOOR ACTIVITIES including but not limited to equipment malfunction from whatever cause, inadequate training, rescue attempts, or any other injury I may sustain. 

I Agree

PARTIES BOUND BY THIS AGREEMENT. It is my understanding and intention that this Agreement, Release of Liability and Assumption of Risk be binding not only by myself, but on anyone or any entity, including my estate and my heirs, next of kin, executors, administrators and representatives that or who may be able to or does sue because of my injury or death. It is further my understanding and agreement that this Release is intended and does in fact release MOUNTAIN MADNESS CYCLE TOURS INC from any and all claims or obligations whatsoever arising in any way from my participation in Outdoor activities. 

I Agree

In entering into this Agreement I am not relying upon any oral or written representations or statements made by MOUNTAIN MADNESS CYCLE TOURS INC with respect to the safety of Outdoor activities. 

I Agree

ENFORCEABILITY. I agree that if any portions of this Agreement, Release of Liability and Assumption of Risk are found to be unenforceable or against public policy, that only that portion shall fall, but I specifically waive any unenforceability or any public argument that I may make or that may be made on behalf of my estate or by anyone who would sue because of my injury or death. 

I Agree

LEGAL RIGHTS. It has been explained to me, and I understand, that by signing this document I am giving up important legal rights and it is my intention to do so. 

I Agree


I AGREE that any photographs or video taken by MOUNTAIN MADNESS CYCLE TOURS INC remains the property of MOUNTAIN MADNESS CYCLE TOURS INC and may be used for marketing purposes ##. 

I Agree

##If you don't agree with the above statement, please click agree to complete the waiver, then email us at info@mountainmadnesstours.com to let us know. If this is the case, we'll delete all photos of you from our records after the tour ends. By not agreeing to the above statement and in order to simplify our operating processes, we will not be able to include you in group photos during the tour, and there will be fewer photos taken of you during the tour, which would usually be provided on the included photo USB stick. 

UNDERSTANDING/BINDING OF AGREEMENT. I hereby certify that I have read and understood the contents of this document, and I wish to be bound by its terms. 

I Agree

COVID-19 WAIVER OF LAWSUIT/LIABILITY.-- I hereby forever release and waive my right to bring suit against MOUNTAIN MADNESS CYCLE TOURS INC, it’s Hotel Partners, and its owners, officers, directors, managers, officials, trustees, agents, employees, or other representatives in connection with exposure, infection, and/or spread of COVID-19 related to utilizing MOUNTAIN MADNESS CYCLE TOURS INC services. I understand that this waiver means I give up my right to bring any claims, including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim I may have to seek damages, whether known or unknown, foreseen or unforeseen. 

I Agree



First Participant's Name

First Name*

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First Participant's Date of Birth*
First Participant's Information

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Parent or Guardian's Email Address

Email*

Confirm Email*
Check to receive information, news, and discounts by e-mail.
Emergency Contact

First Name*

Last Name*

Emergency Contact's Phone Number*
Additional Questions
Do you have any special dietary requirements / sensitivities / allergies?*
No
Yes

If you have any special dietary requirements / sensitivities / allergies please list them here
Do you have any medical concerns or history below that may affect your ability to take part in this tour or would be useful information for Mountain Madness Tours to have in case of an emergency.*
No
Yes

Please list any medical concerns or history below that may affect your ability to take part in this tour or would be useful information for Mountain Madness Tours to have in case of an emergency.
ARE YOU UNDER MEDICATION OF ANY KIND AT THIS PRESENT TIME?*
No
Yes

If you are on any Medication please describe it here.
Reservation Information

Tour Start Date *
Parent(s) or court-appointed legal guardian(s) must sign for any participating minor (those under 18 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.


By signing below the Parent or Court-Appointed Legal Guardian agrees that they are also subject to all the terms of this document, as set forth above.
Parent or Guardian's Name

First Name*

Last Name*

Relationship*

Phone*
Parent or Guardian's Date of Birth*
Parent or Guardian's Information

Country *

Province / State *

City *
Parent or Guardian's Signature*
Electronic Signature Consent*
 By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


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