PROTECTING YOUR PRIVACY

At Boulder Hut Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.boulderhut.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Boulder Hut Limited of Unit 1 Olympic Park, Poole Hall Road, Ellesmere Port, Cheshire, CH66 1ST.

INFORMATION WE MAY COLLECT FROM YOU


We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.boulderhut.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy: http://www.boulderhut.co.uk/cookies-policy/

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in CH1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • [Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.]

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Boulder Hut Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Boulder Hut Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at info@boulderhut.com OR Unit 1 Olympic Park, Poole Hall Road, Ellesmere Port, Cheshire, CH66 1ST.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be directed to info@boulderhut.com OR Unit 1 Olympic Park, Poole Hall Road, Ellesmere Port, Cheshire, CH66 1ST.

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Acknowledgement of Risk Form


Review Boulder Hut's Privacy Policy

CONDITIONS OF USE OF CENTRES OPERATED BY BOULDER HUT LIMITED

Participation statement

“All climbing and bouldering activities have a risk of serious injury or death. Participants must be aware of and accept that even if they follow all good practice there may still be the risk of accident and injury. It is the responsibility of the participant to adhere to the conditions of use.”

It is important that you understand this document. There is inherent risk involved with climbing centres and associated activities. By signing this form, you are stating you understand that these risks cannot be completely removed. If you do not understand any of the terminology or content, ask a member of staff to clarify.

Risks

Boulder Hut is an artificial bouldering environment. The risks involved are no less serious than when climbing outside on a crag or mountain. There is an additional risk that bolt-on holds can spin or break. Should a hold spin or break please immediately inform a member of staff.

Climbing in its simplest form is movement at height; therefore, there is a risk of a fall from height. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.

Our Duty of Care

The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we as operators, owe to you, our customers, by law. As such they are not negotiable. If you are not prepared to abide by them, you may not use our facilities. If it comes to our attention you are not abiding by our rules; our staff will require you to leave.

Your Duty of Care

You also have a duty of care to act responsibly towards other users of the centre. Statements of ‘Good Practice’ are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.

 

Registration for Unsupervised Climbing

Before you can use the bouldering walls without supervision, you must know how to use the bouldering walls safely. You are required to register to say that you know how to boulder and that you are prepared to abide by the rules and that you understand the risks involved in your participation. Anyone who is not competent to climb unsupervised must be supervised by a competent person. 

Children

All Under 16s in the centre must be supervised by an adult unless they have been assessed by the centre and registered for unsupervised climbing. Children under 11 years of age must climb in the 'Boulder Zoo' area unless they have been signed off to climb in the main area or are under the supervision of a Climbing Hut Instructor.

Supervising children

An adult who has registered at the centre may supervise children (Under 16s), as detailed in the Supervision Ratios below, as long as they are prepared to take full responsibility for their safety. This includes taking responsibility for their evacuation in the event of a fire.

Supervision Ratios

Under 7 : 1 adult to 2 children

Aged 7-10 : 1 adult to 3 children

Aged 11+ : 1 adult to 4 children

For groups with children of varying ages, the policy that applies to the youngest child, will apply to the whole group.

Ages 14+ can be signed off for unsupervised climbing by a parent. Please speak with a member of staff.

Groups of children

Groups of children exceeding the Supervision Ratios stated above must only be supervised by an instructor/leader holding relevant qualifications and insurance. Groups of children are the responsibility of the supervisor and the supervisor must remain with them in the centre.

RULES

General rules

  • Report to reception on each visit before you climb.
  • You must exercise care, common sense and self-preservation at all times.
  • Report any problems with the walls, equipment or other climbers' behaviour to a member of staff immediately. This is particularly important with broken or spinning holds.
  • Always be aware of the other climbers around you and how your actions will affect them.
  • Do not distract people while they are climbing or supervising.
  • Stand well back from the climbing walls unless you are spotting a climber.
  • Never stand directly under someone who is climbing, and ensure the climbing zone is free from hazardous items.
  • Never climb directly above or below another climber.
  • Remove jewellery and empty pockets before climbing.
  • Refer to best practice signage for specific area safety rules.
  • If you are with children, you must keep them under control and supervise them directly at all times. Be close enough to affect or control the child’s behaviour at all times.
  • Please make yourself aware of the location of the fire exits in the building and fire assembly points.
  • We are a family-friendly bouldering gym and request that everyone, of any gender, keep their tops on.

As a user of this climbing wall, you must be aware of and accept the following: 

  • Volumes on the walls are designed to enhance the quality of climbing but you must be aware of and accept that when climbing above them there is an additional risk of falling onto them.
  • Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place. You must make your own assessment of the risks whenever you climb.
  • Participants must understand that climbing while pregnant can increase the risk posed to mother and unborn child.
  • Participants must be aware and accept that climbing holds can spin or break.
  • You must do everything reasonable and practical to avoid endangering yourself or others.
  • You have to be aware of, and adhere to, the safety rules of the centre at all times.
  • Lockers are available for use with your own padlock. Lockers left locked overnight may be accessed.
  • All personal belongings are left at your own risk.

Bouldering & traversing

THE SOFT MATTING DOES NOT REMOVE THE RISK OF INJURY. Injuries can still occur even after a controlled/planned jump but are more likely after an uncontrolled fall. You should always be doing your utmost to avoid the risk of uncontrolled falls. This includes paying attention to how you will land and always assessing the risk of each climb that you undertake. 

  • Whenever possible, downclimb, or if this is not possible, use a controlled/planned jump.
  • It is your responsibility to ensure that you can climb down or land safely; don’t climb into a situation that you cannot safely get out of.
  • Top out (climb over the top) in designated areas only, if unsure, climb down.

Training & gym area

  • You use the training and gym equipment at your own risk.
  • If you are unsure about how to safely use any item, please ask a member of staff.




Please select who you are filling the waiver out for. If you are bringing a child / children to the centre, please ensure that you complete a waiver for both yourself and the child / children you're accompanying.
AdultAdult and Minor(s)
1 Minor2 Minors3 Minors4 Minors5 MinorsMore Minors6 Minors7 Minors8 Minors9 Minors10 Minors
Continue
First Participants Name

First Name*

Middle Name

Last Name*

Phone*
First Participants Date of Birth*
First Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
First Participants Signature*
Second Participants Name

First Name*

Middle Name

Last Name*
Second Participants Date of Birth*
Second Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Third Participants Name

First Name*

Middle Name

Last Name*
Third Participants Date of Birth*
Third Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Fourth Participants Name

First Name*

Middle Name

Last Name*
Fourth Participants Date of Birth*
Fourth Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Fifth Participants Name

First Name*

Middle Name

Last Name*
Fifth Participants Date of Birth*
Fifth Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Sixth Participants Name

First Name*

Middle Name

Last Name*
Sixth Participants Date of Birth*
Sixth Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Seventh Participants Name

First Name*

Middle Name

Last Name*
Seventh Participants Date of Birth*
Seventh Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Eighth Participants Name

First Name*

Middle Name

Last Name*
Eighth Participants Date of Birth*
Eighth Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Ninth Participants Name

First Name*

Middle Name

Last Name*
Ninth Participants Date of Birth*
Ninth Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Tenth Participants Name

First Name*

Middle Name

Last Name*
Tenth Participants Date of Birth*
Tenth Participants Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Participants Address
Address Line 1:*
Street address, P.O. box, company name, c/o
Address Line 2:
Apartment, suite, unit, building, floor, etc.
Country:*
City:*
State/Province:*
Zip/Postal:*
Parent or Guardians Email Address

Email*
Would you like to find out first about our events and offers? Check to subscribe to our newsletter and promotions :)
A signed copy of this waiver will be sent to the email address you provide.
Emergency Contact

First Name*

Last Name*

Emergency Contact's Phone Number*
Acknowledgement of Risk
Are you over 16 years of age?*
Do you understand there is a risk of injury involved?*
Have you read and understood this Acknowledgement of Risk and Conditions of Use for climbing and bouldering? (If you have any questions, inform a member of staff)*
Do you understand that failure to exercise due care could result in your (or those who you are supervising's) injury or death?*
Do you understand that the boulder matting does not remove the risk of injury?*
Have you watched and understood the bouldering safety video and understand good practice for the use of the centre?*
Do you agree to abide by this document and the conditions of use of the climbing centre?*
Climbing experience
How many years' climbing experience do you have?*
None, I'm new!
0 - 6 months
6 - 12 months
1 - 2 years
3 - 4 years
5+ years
How did you hear about us?
Other
Leaflet
Local paper/magazine
Radio/TV
Search Engine
Social media
Word of mouth
Declaration
I certify that all the information on this form is correct. I understand that I am now being signed off to climb unsupervised/supervise children at Boulder Hut. I HAVE HAD SUFFICIENT OPPORTUNITY TO READ THIS ENTIRE DOCUMENT. I HAVE READ AND UNDERSTOOD IT, AND I AGREE TO BE BOUND BY ITS TERMS. Declaration of fitness and fact I certify that to the best of my knowledge, I do not suffer from a medical condition which might have the effect of making it more likely that I be involved in an accident which could result in injury to myself or others, I also confirm that the above information is correct and if any information changes I will notify the centre.

Parent(s) or court-appointed legal guardian(s) must sign for any participating minor (those under 16 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.




By signing below the parent or court-appointed legal guardian agrees that they are also subject to all the terms of this document, as set forth above.
Parent or Guardians Name

First Name*

Middle Name

Last Name*

Relationship*

Phone*
Parent or Guardians Date of Birth*
Parent or Guardians Information
Does this climber have any medical conditions you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy). You must inform us of any changes to medical conditions.*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A)
Parent or Guardians Signature*
Electronic Signature Consent*
 By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


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