On Tuesday, 2/05/19, at approximately 4:15pm PT, Smartwaiver had a partial service disruption that affected most Smartwaiver Kiosks. If your participants were attempting to complete a waiver using the Smartwaiver kiosk app on a tablet, they may have seen on-screen messaging that instructed your business to re-register the kiosk.
At approximately 5pm PT, we were able to identify an issue with the kiosk registration system and deployed a fix to all affected customers at 5:35pm PT. All registered devices should now be operating normally.
If your kiosk is still showing the re-register message, you may need to power down and restart your device.
Please be assured that during this time, all online waivers continued to be processed and all signed waivers were safely secure and accessible in the Waiver Console.
We sincerely apologize if this disruption affected your operations. We understand that you rely on Smartwaiver to offer a simple and efficient waiver signing experience for your customers so we take any disruptions to your business very seriously. Please know that we have taken the necessary steps to ensure that this type of incident will not occur again.
Thank you for your patience.
The Smartwaiver Team
