Spotlight on: Smartwaiver Help Center
When we set out to simplify the waiver signing process, we did so with customer service in mind. As pioneers in the industry, we knew our customers would have questions, and ultimately, they might need hands-on guidance from a knowledgeable team that sincerely cared about helping solve their problems.
After ten years, and with well over 150 million waivers signed, we maintain those values in every aspect of our organization, especially customer support.
Waiver-Focused and Customer-Centric!
At Smartwaiver, digital liability waivers are all we do. This means our Support Specialists develop a profound understanding of the software, its nuances, and the needs of our customers.
While the organizations we support come in many shapes and sizes across a wide range of industries, when it comes to digital waivers, we're proud to be the subject matter experts.
When we say Smartwaiver takes support seriously, we mean it. In fact, it's one of the things that sets us apart from our competitors. With a dedicated, U.S., based support team, we're here to answer your questions and help troubleshoot issues when you need us most.
The Answers are Always at Your Fingertips
While our Support team proudly offers hands-on guidance and troubleshooting, we also know that sometimes it's nice when you don't have to ask for help. That's why we make it easy for our customers to find answers to simple questions without the wait.
Our Help Desk offers an extensive knowledge base where users can instantly search for detailed answers to questions about the software, including how-to instructions, integration setup, making the most of Smartwaiver's key features, and troubleshooting basic situations as they arise.
Our customers are at the heart of everything we do. With a dedication to simplicity and supplying stellar customer service, it's our hope that by giving our users access to the knowledge they need, it will not only strengthen their understanding of the product but enhance their experience when using it.
Whether you're a new or existing customer, we encourage you to visit our Help Desk and tell us how we're doing. If you don't find the answers you're looking for, we'd love to hear your feedback.
Just stopping in to see what we're all about? Put us to the test and see for yourself what makes us the best with a free trial.