Since we introduced Smartwaiver’s open API with support for webhooks, developers (and tech savvy non-developer superheroes) have been creating some pretty awesome Smartwaiver integrations. For those unfamiliar, a webhook is simply a way to take the data collected from Smartwaiver and send it to another web application that you use for your business, like a CRM.
Until now, webhooks could only be used with Smartwaiver on an Account Level, which meant that if you had more than one waiver in your Smartwaiver account, all of the data from those multiple waivers would need to be sent to just one specific webhook endpoint.
Today we’re happy to announce the launch of Waiver Level Webhooks. With Waiver Level Webhooks, developers can now create a dedicated webhook endpoint for individual waivers within the same account. This should be especially useful for organizations that manage numerous locations or activities which have their own waivers (and unique customers).
If you’re a developer (or have developer-like skills) and would like to use a Waiver Level Webhook, please send an email to: firstname.lastname@example.org and we'll be happy to enable your account.
As you’ve probably read in the news, or on our Facebook and Twitter pages, Amazon Web Services (AWS) experienced a major and extremely rare service disruption yesterday morning for about 4 hours. This caused the Smartwaiver service to go offline.
AWS is the cloud computing provider that Smartwaiver and thousands of companies rely on to host their web services. Companies like Netflix, MailChimp, Slack and even the U.S. Securities and Exchange Commission website were all affected - so it was a pretty big deal.
At approximately 1:50pm (PST), AWS services were restored and Smartwaiver was back online.
The primary reason Smartwaiver and so many reputable companies around the world use AWS cloud service is for their extremely high uptime. What happened yesterday was definitely uncommon which is why Smartwaiver is able to provide reliable digital waiver service 99.99% of the time.
Amazon has not yet specified what caused the S3 storage system issue but has stated that they believe they understand the root cause. You can rest assured that while AWS was down, your customer data and signed waivers were always safe in our secure, redundant storage system.
Thanks for hanging in there yesterday and please let us know if you have any questions or concerns.
Since releasing the Smartwaiver API in 2012, web-based customer management services have been able to seamlessly integrate Smartwaiver into their own software. This has been a big time saver for the hundreds of customers that use a Smartwaiver integration as well as for the millions of participants that sign their waivers.
Today, we’re excited to announce the official release of Smartwaiver API v4.0 - a new fully RESTful API version built from the ground up!
This new version includes some major improvements:
A full list of API calls and new v4.0 documentation can be found here: https://api.smartwaiver.com/docs/v4/
Use of the Smartwaiver API is included on all plans so there are no extra fees. If you’ve always wanted your web based system to link up with your smart waivers, let your CRM or POS representative know that Smartwaiver has a new and improved open RESTful API to use.
If you have any questions or feedback, please contact us. We love hearing how customers are integrating with Smartwaiver.
Note: Smartwaiver API v3.0 will be supported through 2017.
Thousands of businesses around the world rely on the Smartwaiver Kiosk app each day to streamline the waiver signing process at their facility. The Kiosk app allows you to turn your tablet into a dedicated waiver signing station - "locking down" your device so only your smart waiver is shown. The app also allows you to use our patent-pending Auto Photo Capture feature on your waiver.
Today, we’re happy to announce that we’ve made a few improvements to the app we think you’ll like.
1. Enhanced Speed and Reliability
We got under the hood and cleaned up some code so the app will run even faster on supported, updated tablets.
If you're currently using the Smartwaiver Kiosk app on an iPad*, simply update your app from the App Store.
2. Portrait Mode Support
You can now run the Kiosk app in either Landscape OR Portrait Mode.
3. Support for Samsung Galaxy Tablets.
We now officially support Galaxy Tab A 9.7" and Galaxy Tab E 9.6" devices. Look for the Smartwaiver Kiosk App in the Google Play Store.
Note: Android 6.0 or higher is required.
* We recommend using an iPad 4 or higher when using the app.
When you sign up for a 30-day free trial with Smartwaiver, the first thing we hope you’ll notice is that we’re here to help! Immediately after you choose your username, we'll prompt you to send us your waiver so we can quickly convert it into a digital smart waiver (usually done on the same business day).
The second thing we hope you'll notice is that you have the flexibility to make changes to that new smart waiver whenever you'd like. Below are 10 default settings that we don't touch when we create your first smart waiver, but that you may want to alter to match your business's workflow.
ON YOUR SMART WAIVER
1) Your Business Logo:
Default: Unless you specifically ask us to add your logo to your smart waiver, we’ll leave this blank.
Alternative: You can upload a JPG version of your logo to the header of your smart waiver.
To Change: From the Waiver Editor, go to: Header → Upload Your Logo
2) Participants Label
Default: Most businesses refer to customers signing their waiver as “participants”, so that’s the default descriptor that we use.
Alternative: You can label your customers however you’d like on the waiver (e.g: Jumpers, Surfers, Climbers, Racers, etc.).
To Change: From the Waiver Editor, go to: Participant Info → Participant Labels
3) Email Verification
Default: When a smart waiver is completed online, an email is sent to the participant asking them to verify their email address.
Alternative: If you'd rather not have participants verify their email address, you can disable this feature.
To Change: From the Waiver Editor, go to: Options → Emails → Uncheck the box (More)
4) Opt-in to Email Offers
Default: Most businesses like to capture their participants’ email address so an ‘Opt-in’ email address field is presented on your smart waiver by default.
Alternative: If you don’t want to display an “Opt-in” email field, you can disable this feature.
To Change: From the Waiver Editor, go to: Options → Emails → Uncheck the box
5) Email Field on a Kiosk Waiver:
Default: For waivers completed on a Kiosk at your location, the email field is presented (but not required)
Alternative: If you don’t want to display an email field on the Kiosk version of your waiver, you can remove it.
To Change: From the Waiver Editor, go to: Options → Kiosk → Uncheck the box
6) Background Colors:
Default: All waivers are built with a white background and grey borders.
Alternative: You can customize your waiver by choosing a preset color template or use whatever colors you’d like to match your brand.
To Change: From the Waiver Editor, go to: Colors → Choose a palate
WAIVER CONSOLE SETTINGS:
7) Expired Waivers:
Smartwaiver gives you the ability to specify when your signed waivers expire (if ever).
Default: An expiration date is not set on the smart waiver we convert.
Alternative: You can change your settings so that customer submitted waivers expire after a certain amount of time (from 1 month to 10 years) as well as from a specific date. When you set waivers to Expire those waivers will appear in your Waiver Console crossed out after the specified time.
To Change: Go to: Account Settings → Waiver Console → Waiver Console Settings → Choose the time period (More)
Default: All signed waivers displayed in your Waiver Console show the time they were submitted as Central Time.
Alternative: Choose from ANY time zone in the world.
To Change: Go to: Account Settings → Waiver Console → Waiver Console Settings → Choose your timezone
(Note: times will only change in the Waiver Console. All times are recorded in UTC on the signed PDF waiver)
The check-in tool is designed for businesses that need a quick and easy way to know how many customers are participating in their activities on a daily basis.
Default: Participants automatically show as “checked-in” when they sign from a Kiosk.
Alternative: If you’d rather manually check-in participants that sign from a Kiosk, (or not check them in at all) you can disable this feature.
To Change: Go to: Account Settings → Waiver Console → Waiver Console Settings → Uncheck the box (More)
ON THE APP
10) Kiosk App:
If you’re using the Smartwaiver Kiosk app, Auto Photo Capture allows you to take pictures of the participant signing the waiver which automatically gets attached to the PDF.
Default: Auto Photo Capture is set to ‘Off’ when you first log in to the app.
Alternative: Enable the Auto Photo Capture feature to 'On'.
To Change: When you launch the app, touch Settings → Turn Auto Photo Capture to 'On'.
These are just some of the customizable settings in Smartwaiver. If there's something else you need to change and you're not sure how to do it, just let us know!