Posted on January 24, 2017

Since releasing the Smartwaiver API in 2012, web-based customer management services have been able to seamlessly integrate Smartwaiver into their own software. This has been a big time saver for the hundreds of customers that use a Smartwaiver integration as well as for the millions of participants that sign their waivers.

Today, we’re excited to announce the official release of Smartwaiver API v4.0 - a new fully RESTful API version built from the ground up!


This new version includes some major improvements:

  • Faster responses and more stable performance
  • Thorough and easier to read documentation
  • Better error handling
  • Additional RESTful routes for waiver templates and webhook configuration
  • Updated waiver model for easier 3rd party integrations
  • All responses now use JSON instead of XML
  • Three SDKs are now provided for: PHP, Ruby and Python.  All are available on github with comprehensive examples included.


A full list of API calls and new v4.0 documentation can be found here: https://api.smartwaiver.com/docs/v4/

Use of the Smartwaiver API is included on all plans so there  are no extra fees. If you’ve always wanted your web based system to link up with your smart waivers, let your CRM or POS representative know that Smartwaiver has a new and improved open RESTful API to use. 

If you have any questions or feedback, please contact us. We love hearing how customers are integrating with Smartwaiver.


Note: Smartwaiver API v3.0 will be supported through 2017.  

Posted on January 7, 2017

Thousands of businesses around the world rely on the Smartwaiver Kiosk app each day to streamline the waiver signing process at their facility. The Kiosk app allows you to turn your tablet into a dedicated waiver signing station - "locking down" your device so only your smart waiver is shown. The app also allows you to use our patent-pending Auto Photo Capture feature on your waiver.

Today, we’re happy to announce that we’ve made a few improvements to the app we think you’ll like.


1. Enhanced Speed and Reliability
We got under the hood and cleaned up some code so the app will run even faster on supported, updated tablets.

If you're currently using the Smartwaiver Kiosk app on an iPad*, simply update your app from the App Store.

If you're using the app on an Android device, you'll want to remove your old app from your device and install the new Smartwaiver Kiosk App from the Google Play Store.

Smartwaiver Kiosk App



2. Portrait Mode Support
You can now run the Kiosk app in either Landscape OR Portrait Mode.

Smartwaiver Kiosk App

 

3. Support for Samsung Galaxy Tablets.

We now officially support Galaxy Tab A 9.7" and Galaxy Tab E 9.6" devices.  Look for the Smartwaiver Kiosk App in the Google Play Store

Note: Android 6.0 or higher is required.

Smartwaiver Support for Galaxy Tablets
 

 

To start using the new and improved Smartwaiver Kiosk app, simply install from the Google Play Store or the Apple App Store.

   Google Play Store       Download on the App Store

 

* We recommend using an iPad 4 or higher when using the app.

 

Posted on November 20, 2016

When you sign up for a 30-day free trial with Smartwaiver, the first thing we hope you’ll notice is that we’re here to help! Immediately after you choose your username, we'll prompt you to send us your waiver so we can quickly convert it into a digital smart waiver (usually done on the same business day).

The second thing we hope you'll notice is that you have the flexibility to make changes to that new smart waiver whenever you'd like. Below are 10 default settings that we don't touch when we create your first smart waiver, but that you may want to alter to match your business's workflow.

 

ON YOUR SMART WAIVER

1) Your Business Logo:
Default: Unless you specifically ask us to add your logo to your smart waiver, we’ll leave this blank.
Alternative: You can upload a JPG version of your logo to the header of your smart waiver.

Logo

To Change: From the Waiver Editor, go to: Header → Upload Your Logo



2) Participants Label
Default: Most businesses refer to customers signing their waiver as “participants”, so that’s the default descriptor that we use.
Alternative: You can label your customers however you’d like on the waiver (e.g: Jumpers, Surfers, Climbers, Racers, etc.). 

Paricipant Label

To Change: From the Waiver Editor, go to: Participant Info → Participant Labels



3) Email Verification
Default
: When a smart waiver is completed online, an email is sent to the participant asking them to verify their email address.
Alternative: If you'd rather not have participants verify their email address, you can disable this feature. 

Email Verification

To Change: From the Waiver Editor, go to: Options → Emails → Uncheck the box   (More)



4) Opt-in to Email Offers
Default: Most businesses like to capture their participants’ email address so an ‘Opt-in’ email address field is presented on your smart waiver by default.
Alternative: If you don’t want to display an “Opt-in” email field, you can disable this feature. 

Opt-In

To Change: From the Waiver Editor, go to: Options → Emails → Uncheck the box



5) Email Field on a Kiosk Waiver:
Default
: For waivers completed on a Kiosk at your location, the email field is presented (but not required)
Alternative: If you don’t want to display an email field on the Kiosk version of your waiver, you can remove it. 

Email on Kiosk

To Change: From the Waiver Editor, go to: Options → Kiosk → Uncheck the box



6) Background Colors:
Default: All waivers are built with a white background and grey borders.
Alternative: You can customize your waiver by choosing a preset color template or use whatever colors you’d like to match your brand. 

Background Colors

To Change: From the Waiver Editor, go to: Colors → Choose a palate


WAIVER CONSOLE SETTINGS:

7) Expired Waivers:
Smartwaiver gives you the ability to specify when your signed waivers expire (if ever).
Default: An expiration date is not set on the smart waiver we convert.
Alternative: You can change your settings so that customer submitted waivers expire after a certain amount of time (from 1 month to 10 years) as well as from a specific date. When you set waivers to Expire those waivers will appear in your Waiver Console crossed out after the specified time. 

Expired Waivers

To Change: Go to: Account Settings → Waiver Console →  Waiver Console Settings → Choose the time period (More)



8) Timezone:
Default: All signed waivers displayed in your Waiver Console show the time they were submitted as Central Time.
Alternative: Choose from ANY time zone in the world. 

Timezone Change

To Change: Go to: Account Settings → Waiver Console → Waiver Console Settings → Choose your timezone
(Note: times will only change in the Waiver Console. All times are recorded in UTC on the signed PDF waiver)



9) Check-in:
The check-in tool is designed for businesses that need a quick and easy way to know how many customers are participating in their activities on a daily basis.
Default: Participants automatically show as “checked-in” when they sign from a Kiosk.
Alternative: If you’d rather manually check-in participants that sign from a Kiosk, (or not check them in at all) you can disable this feature.

Checkin

To Change: Go to: Account Settings → Waiver Console → Waiver Console Settings → Uncheck the box (More)


ON THE APP

10) Kiosk App:
If you’re using the Smartwaiver Kiosk app, Auto Photo Capture allows you to take pictures of the participant signing the waiver which automatically gets attached to the PDF.
Default: Auto Photo Capture is set to ‘Off’ when you first log in to the app.
Alternative: Enable the Auto Photo Capture feature to 'On'. 

Auto Photo Capture

To Change: When you launch the app, touch Settings → Turn Auto Photo Capture to 'On'.


These are just some of the customizable settings in Smartwaiver. If there's something else you need to change and you're not sure how to do it,  just let us know

 

 

Posted on August 18, 2016

IATP

We’re excited to be exhibiting at the 4th annual International Association of Trampoline Parks Conference in Nashville, Tennessee this year. Since 2013, Smartwaiver has been a proud IATP member and are happy to support their mission. We're looking forward to reconnecting (in person) with our incredible trampoline park customers and industry leaders in just a few short weeks!

If you're in the area September 13-15, please stop by booth #49 to say hello!

Posted on July 18, 2016

One of the many benefits of using digital smart waivers is being able to show your customers that you're no longer operating in the past (using paper) and that you're hip to the ways of the future (going digital). Hand your customers a clipboard, paper and pen - you get funny looks and sneers. Direct them to a slick, modern, dedicated digital waiver signing station - you get approving nods and smiles (or at least not funny looks).

When you’re ready to set up your digital waiver Kiosk, Smartwaiver has a free app to use with either an iPad or Nexus tablet. The app locks down the dedicated device so your customers can only access the waiver you want them to sign. Cover up the home button with a beautiful enclosure and you're all set!

But what if you don't have an iPad or Nexus device and new hardware just isn't in the budget this year? No problem. You can still use Smartwaiver as a Kiosk - simply fire up that old, trusty laptop or computer that's been collecting dust in the storage room and use your waiver in a web browser. 

Here's how:  

Each time you create a new digital smart waiver in your account, two versions of the same waiver are created: (1) Web Version and (2) Kiosk Version. The only difference between the two is:

The Web Version: (placed on your website, or as a link in your emails)

  • Requires that a participant enter an email address on each waiver

The Kiosk Version: (used at your location)

  • Does not require an email address on the waiver
  • Automatically resets the confirmation screen 15 seconds after a waiver is signed and submitted.

When you download the free app on an iPad or Nexus tablet, the Kiosk Version will automatically be displayed when you log in with your Username and Password.

When you use a computer (without the app), you need to copy/paste the Kiosk Version URL into the address bar of the browser.

How to Get Your Kiosk Version URL

Because you’re not using the app, your computer will not automatically be locked down. We therefore recommend using a nifty third party Google Chrome Kiosk extension.

Get Kiosk for Chrome Extension

This extension will completely lock down your machine and actually require you to restart the computer in order to exit the waiver. The extension also disables your device’s sleep mode so the waiver will always appear on the screen.

Simply open up the extension settings and enter your Kiosk Version URL:

Kiosk For Chrome
 

That's it! You now have a Smartwaiver Kiosk running on your laptop or computer.

 

As always, let us know if you need any help setting things up or if you have any questions at all.


Important to note: Smartwaiver's patent-pending Auto Photo Capture feature will only work when using the Kiosk app on a tablet.

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