Posted on July 16, 2018

We’ve just added a new way for your customers to sign your legal documents. Before today, all participants completing your smart waiver were required to draw their signature and/or initials with a mouse or with their finger on a mobile device. 

You now have a few more options on how your participants can sign. 

1) Continue to Require Drawing 
2) Require Typing
3) Participants can choose Typing or Drawing (Drawing default)
4) Participants can choose Typing or Drawing (Typing default) - shown below

All of your waivers will continue to default to Drawing unless you specify otherwise.

To learn how to change your signatures/initials settings on your waiver, check out our Support Page.

 

Reminder: It's always a good idea to check with your attorney or insurance company before making changes to your waiver.

 

 

 

Posted on July 10, 2018

No Internet? No problem.  Offline waivers are here!

We recently released an update to the Smartwaiver Kiosk app for iOS devices. This latest version is not only faster and more robust online, you can now take your Smartwaiver Kiosk offline too.  If you have iOS version 10.3 or greater on your iPad you can install the updated app and use Smartwaiver - even when an internet connection is unavailable. 

(For those that don't need offline capabilities, we strongly encourage you to grab the latest version as well.)

Smartwaiver Offline Waiver

Start Using Offline Waivers 
Install the latest version of the Smartwaiver Kiosk app for iOS and follow the steps below to start using offline waivers today!

Note: This latest release requires iOS version 10.3 or greater. Before installing, be sure that your iPad is able to update to this version.


How to Set up Offline Waivers
After installing the latest version of the Kiosk app on your iPad, you’ll need to enable the offline feature from your account. If your iPad has already been registered with your Smartwaiver account, depending on your model, you may be asked to re-register your device. 

  1. Log in to your Smartwaiver account from your desktop computer:
  2. Click on your Username --> Account Settings --> Manage Kiosks
  3. Click on the Kiosk name
  4. Click on the dropdown menu next to Offline Collection Limit. This is the maximum number of offline waivers you would like to collect on your device when an internet connection is not found. The default limit is set to: "No Offline Waivers". To enable the offline feature, simply toggle down to the number of offline waivers you'd like to temporarily store on your device.
  5. Next, create an Admin Passcode. This is a four digit code that the Smartwaiver Admin will use to access your offline waivers from your device.
  6. Launch your smart waiver from your iPad.

You’re all set! Your smart waiver will appear on your device as it did before, with two small additions:

You’ll now see:

  • An online indicator on the lower left of the screen 
    - When the indicator is GREEN your device has an internet connection.
    - When the indicator is RED your device is offline.

    Green Light

     
  • A padlock icon on the lower right of the screen
    Clicking on this icon will ask for the Admin Passcode you set up in Step 5 above.  

    Padlock
     

When the correct Admin Passcode is entered, you will see 3 tabs on the bottom of the screen: 

 

1) My Templates Tab
Shows the waivers that can be displayed on your device.


 


2) Offline Waivers Tab
Shows the participants that have signed your waiver on your device in offline mode. Any participant you see here has NOT been uploaded to your Smartwaiver account. Once an internet connection is established, these offline waivers will be instantly sent to your Smartwaiver account in the cloud and will appear in your Waiver Console.   

Offline Waivers Tab

 

A red circle with a zero next to the sync icon indicates that the offline waiver has not been synced with another device and the waiver exists ONLY on this device.

Red Circle

A green circle with a number next to the sync icon indicates that the offline waiver has been synced with another device and the waiver has been copied.

Green Circle

Tapping on the participant’s name will show the waiver that was signed.

Offline Waivers

 

3) Devices Tab
Setting up multiple Apple devices on your account (e.g. iPad → iPhone) will enable offline waivers to sync with each other using Apple’s WiFi Direct feature. This screen will show you the devices that are synced with your primary device.

Devices

 

We’re really excited about this Offline Mode feature. We know how important it is to keep the lines flowing when the internet goes down and that not all businesses operate in areas with reliable data connections. 

Please let us know what you think.

For troubleshooting tips and an FAQ, please visit our Offline Mode Support Page.

 

 

 

 

Posted on May 12, 2018

We're excited to announce the release of our Emma email integration!

Emma and Smartwaiver

Emma's email marketing platform makes it easy for teams of all sizes to create and collaborate on beautiful campaigns across all departments or locations, delivering a seamless brand experience that increases engagement and drives more revenue from email.

The Smartwaiver integration automatically transfers participant contact information into your Emma email list. So each time a customer signs your digital waiver and “opts-in” to your email list from the waiver, that customer’s name and email address are automatically added to your Emma account, ready for your next email campaign. Super simple!

Check out our Support Pages for information on how to set it up.

Posted on July 3, 2017

This week, we’re celebrating an exciting milestone – 25,000,000 digital smart waivers have been signed and securely stored with Smartwaiver!

25 million smart waivers

 

A big ‘THANK YOU’ to our thousands of Smartwaiver users for getting us to this 25M mark. Keep sending us your feedback and we’ll continue to develop new and innovative tools to help streamline your operations while helping to protect your business. 


Cheers!
The Smartwaiver Team

Posted on April 17, 2017

Today we released another update to the Smartwaiver Kiosk app. Version 2.0 is now available for your iPad or Android (Samsung) device!  With this update, we’ve laid the foundation to crank out some very cool features in the near future (more to come there) so we encourage everyone to grab the latest version.

If you have a Smartwaiver Kiosk set up already
When you update the app on your device, your Kiosk will be automatically "registered" with your Smartwaiver account.

If you're setting up your Smartwaiver Kiosk for the first time
After downloading the app on your device, you'll see a Registration Code on your device. Follow the on-screen instructions on your device or check out our Support Page for iPad or Android to complete the registration process. 

Once your Kiosk is registered and synced up with your Smartwaiver account,  you'll notice a new layout to help manage your Kiosks more efficiently in your Account Settings.


From Account Settings --> Manage Kiosks, Admins of the account will also be able to:

  • Register, deregister and rename Kiosks
  • Enable/Disable Auto Photo Capture
  • Choose which waiver to show on specific Kiosks
  • Set an Inactivity Timeout on a specific Kiosk


Smartwaiver Kiosk App Version 2.0

To start using the latest version of the Smartwaiver Kiosk app, simply install from the Apple App Store or the Google Play Store.

 

   Download on the App Store   Google Play Store

 

Check out our Support Page for iPad or Android for more info, and as always, please let us know if you have any questions.