Yesterday's Downtime
Daryl McCarl 03/01/2017

As you’ve probably read in the news, or on our Facebook and Twitter pages, Amazon Web Services (AWS) experienced a major and extremely rare service disruption yesterday morning for about 4 hours. This caused the Smartwaiver service to go offline.

AWS is the cloud computing provider that Smartwaiver and thousands of companies rely on to host their web services. Companies like Netflix, MailChimp, Slack and even the U.S. Securities and Exchange Commission website were all affected - so it was a pretty big deal. 

At approximately 1:50pm (PST), AWS services were restored and Smartwaiver was back online.

The primary reason Smartwaiver and so many reputable companies around the world use AWS cloud service is for their extremely high uptime. What happened yesterday was definitely uncommon which is why Smartwaiver is able to provide reliable digital waiver service 99.99% of the time.

Amazon has not yet specified what caused the S3 storage system issue but has stated that they believe they understand the root cause. You can rest assured that while AWS was down, your customer data and signed waivers were always safe in our secure, redundant storage system.

Thanks for hanging in there yesterday and please let us know if you have any questions or concerns.